Cov neeg siv khoom txaus siab, tseem hu ua cov neeg siv khoom churn, cov neeg siv khoom lag luam, lossis cov neeg siv khoom tsis raug cai, yog qhov poob ntawm cov neeg siv khoom lossis cov neeg siv khoom.
Koj txhais li cas los ntawm cov neeg siv khoom attrition?
Cov neeg siv khoom txaus siab yog poob ntawm cov neeg siv khoom los ntawm kev lag luam. Feem ntau cov neeg siv khoom ntawm kev lag luam muab yuav tsis nyob twj ywm cov neeg siv khoom tsis tas li. … Qhov tshwm sim ntawm " ploj lawm" cov neeg siv khoom yog paub los ntawm ntau lub npe, suav nrog cov neeg siv khoom attrition, cov neeg siv khoom churn, cov neeg siv khoom lag luam, cov neeg siv khoom tshem tawm thiab cov neeg siv khoom deflection.
Dab tsi ua rau cov neeg siv khoom attrition?
Kev sib txuas lus tsis zoo
Lwm qhov laj thawj rau cov neeg siv khoom sib cav yog vim kev sib txuas lus tsis zoo thiab tsis sib haum xeeb uas xaus rau cov neeg siv khoom. Nrog rau tus nqi sau npe email, piv txwv li, 35% ntawm cov neeg siv khoom tsis tau txais email vim lawv tau xa ntau dhau lawm.
Dab tsi yog qhov ntxeev ntawm cov neeg siv khoom attrition?
Churn, qee zaum hu ua tus neeg siv khoom attrition, yog qhov ntxeev ntawm qhov spectrum. Churn yog tus naj npawb ntawm cov neeg siv khoom uas tsis rov qab los rau koj lub tuam txhab tom qab kev yuav khoom. Cov neeg siv khoom churn coj mus rau hauv tus account cov neeg siv khoom tshiab hauv nws qhov kev suav, uas yog qhov sib txawv loj rau cov neeg siv khoom tuav pov hwm.
Yuav ua li cas xam cov neeg siv khoom attrition?
Nws feem ntau qhia raws li feem pua ntawm cov neeg siv khoom thiab feem ntau yog nyob rau ib hlis lossis ib xyoos. Txhawm rau xam koj cov neeg siv khoom attrition tus nqi, siv qhov yooj yim noattrition tus nqi formula: Tus naj npawb ntawm cov neeg siv khoom poob thaum kawg ntawm lub sijhawm muab faib los ntawm tag nrho cov neeg siv khoom thaum pib lub sijhawm.
